I applied for access — what happens next?
A person reviews every application, normally within 1–3 business days. We may email you for verification documents before deciding. You will get an email either way, so there is no need to reapply.
Support
How can we help?
Most answers are below. If yours is not, send us a note — we reply to every message from a real person.
Answers first
The questions we get most, and what to do about each one.
I did not receive my sign-in code
Codes expire after five minutes. Check spam, confirm you used your work email exactly as it appears on the account, then request a new code. If it still does not arrive, your mail server may be filtering us — tell us and we will check delivery.
An order has not shipped yet
Lead times are set by each brand and start from the moment they accept your order — the estimate is shown on the order. If you are past it, message us with the order number and we will chase the brand directly.
Something arrived damaged or short
Report shortages, damage, and mis-shipments within 5 business days of delivery with photographs and the order number. We will open it with the brand and can hold settlement while the claim is being resolved.
A payment failed
Failed debits hold the invoice and pause new orders until it is settled. The usual causes are insufficient funds or a revoked bank connection. Reconnect the account from your billing settings and tell us — we will retry the collection.
How do I add a property or a teammate?
Both live in your account area: add shipping properties under Properties, and invite colleagues under Team, choosing the role their job needs. Administrators can remove access at any time.
I want to sell on 100mL
Apply as a brand and tell us about your line, wholesale terms, and shipping coverage. We curate for fit, so we review every application rather than opening the catalog to everyone.
I need a quote or a bulk price
Send us the products, quantities, and properties involved using the form below and choose “Request a quote”. We will bring the relevant brands into the conversation and come back with pricing and lead times.
Send us a message
Everything goes to the same team that runs the marketplace — no ticket queue, no bots.