Terms of service

Who may use 100mL

100mL is available to businesses only. You must be at least 18, acting in the course of a trade or business, and using the marketplace to buy or sell hospitality goods at wholesale. Consumers may not buy through 100mL.

Access is by approval, not sign-up. You submit an application, we review it, and we may approve or decline it at our discretion. Approval of a hotel does not oblige any brand to accept its orders; approval of a brand does not guarantee it any sales.

Accounts, sign-in, and your team

Approved accounts may sign in with a password, Google, an organization-configured enterprise identity provider, or a one-time passcode fallback. You are responsible for securing your password, mailbox, linked identity-provider account, and everything done through your 100mL account.

• Invite teammates only from your own organization, and only at the role their job requires.
• Remove teammates promptly when they leave. An organization administrator can do this at any time from the team screen.
• Tell us immediately if you believe an account has been accessed without authorization.

Every account belongs to exactly one organization. Data is scoped to that organization; attempting to access another organization’s data is a material breach of these terms.

What 100mL is, and is not

100mL operates a marketplace. When a hotel orders from a brand, the contract of sale is between that hotel and that brand. 100mL is not the seller, the manufacturer, or the importer of the goods, and does not take title to them.

100mL does act as the brand’s limited payment-collection agent: we collect the amount due from the hotel on the brand’s behalf, and payment to us discharges the hotel’s payment obligation to the brand for that order. We also provide the catalog, the ordering and approval workflow, invoicing, tax calculation, and payout infrastructure.

We curate the brands admitted to the marketplace, but we do not independently test or certify the goods listed. Product information, claims, ingredients, certifications, and imagery are supplied by the brand, and the brand is responsible for their accuracy.

Orders and acceptance

Placing an order through the marketplace creates an order request, not a binding sale. The brand may accept or decline it, in whole, within the review window set out in the trade agreement. A sale is formed only when the brand accepts.

Catalogs, prices, minimum order values, and lead times are set by the brand and may change at any time before an order is accepted. Where a listing contains an obvious pricing or description error, the brand or 100mL may decline the order rather than fulfill it.

Payment authorization

Approved hotel accounts connect a business bank account and give a debit authorization before they can order. When a brand accepts an order, we collect the invoice total — goods, shipping, and any applicable sales tax — from that account. 100mL does not offer net terms.

You are responsible for keeping a valid, funded bank connection in place. If a debit fails or is returned, we may hold the invoice, pause your ability to order, and recover the amount owed together with any bank charges we incur. Full detail is in the trade agreement.

Brand partner obligations

If you sell through 100mL, you additionally agree that:

• You have the right to sell the goods you list and to grant us the license in “Content and intellectual property” below.
• Your product data — descriptions, ingredients, claims, certifications, country of origin, imagery — is accurate and kept current, and your goods comply with the law wherever we agree they may be shipped.
• You will respond to order requests within the review window, fulfill accepted orders to the stated lead time, and update the order status honestly.
• You will complete Stripe-hosted payout onboarding before going live, and keep your payout and tax information current.
• You accept the platform fee deducted from each settled order, at the rate agreed with you in writing.
• You will not solicit hotels you meet through 100mL to transact off-platform for goods listed on it.

Acceptable use

You agree not to:

• Use the marketplace for personal or household purchase, or resell goods to consumers in breach of a brand’s stated channel restrictions.
• Scrape, crawl, or bulk-extract catalog data, pricing, or brand or hotel lists.
• Probe, bypass, or interfere with our authentication, authorization, rate limiting, or bot filtering.
• Upload malware, or content that is unlawful, infringing, or misleading.
• Misrepresent who you are or which organization you act for.
• Use the platform to build or train a competing marketplace or product database.

We may investigate suspected breaches and suspend access while we do.

Confidentiality of trade pricing

Wholesale pricing, negotiated terms, minimum order values, and platform fee rates are confidential. You may use them internally to trade on the marketplace and may not publish them, share them with a brand’s or hotel’s competitors, or use them to solicit business off-platform. This obligation survives the end of your account by two years.

Content and intellectual property

The 100mL platform, its design, and its content are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the platform for your trade with us, and nothing more.

You keep ownership of everything you upload. By uploading product data, imagery, logos, or brand copy, you grant 100mL a worldwide, royalty-free license to host, reproduce, adapt for display, and distribute it for the purpose of operating and promoting the marketplace, for as long as your listings are live and for a reasonable period afterwards in archived records.

Third-party services

Parts of the service depend on third parties — payments and payout onboarding through Stripe, email delivery through our providers, hosting through Vercel. Their own terms apply to the parts you interact with directly, and an outage or decision by one of them may interrupt the corresponding part of 100mL.

Availability and changes

We aim to keep the marketplace available but do not promise uninterrupted service. We may change, suspend, or withdraw features, and we may perform maintenance with or without notice where urgency requires it. Where a change materially reduces a paid or contracted capability, we will give you reasonable notice.

Disclaimers

Except as expressly stated in these terms or the trade agreement, the platform is provided “as is” and “as available”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows.

We do not warrant the goods sold through the marketplace. Warranty and conformity obligations for goods sit with the selling brand, as set out in the trade agreement, and nothing here limits any right you have that cannot lawfully be limited.

Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused.

Our total aggregate liability arising out of or relating to the platform in any twelve-month period is limited to the greater of the platform fees we earned from your activity in that period and US$1,000.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or anything else that cannot be limited by law.

Indemnity

You will indemnify 100mL against claims, losses, and reasonable costs arising from your breach of these terms, your content, your goods, or your violation of law or of a third party’s rights.

Suspension and termination

You may close your account at any time by contacting us. We may suspend or terminate access immediately for a material breach, a legal or payment-risk reason, or prolonged inactivity, and otherwise on 30 days’ notice.

Termination does not cancel orders already accepted, amounts already owed, or payouts already earned. The confidentiality, intellectual property, liability, indemnity, and governing-law sections survive.

Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware, United States have exclusive jurisdiction, and both parties consent to that venue.

Before filing, please contact us — most disputes are resolved faster in writing than in court.

General

These terms, the trade agreement, and the privacy policy are the entire agreement between us on their subject matter. If a provision is held unenforceable, the rest stands. Our failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to an affiliate or acquirer.

We may update these terms. Material changes take effect 30 days after we notify account holders by email, and continuing to use the marketplace after that means you accept them.

Contact us

Questions about these terms: legal@100mlhospitality.com. Account and order help: support@100mlhospitality.com.